[3-day Short Course] Family Conferencing: Managing Challenging Family Situations Involving Conflict Resolution & Mediation
Registration Guide
(self-sponsored)
Applicable for self-sponsored learners who are registering for themselves.
Registration Guide
(company-sponsored)
Applicable for company-sponsored learners and HR/admin teams who are registering for their staff.
Course Brochure
View the full course details in the link below or share the brochure with your team.
Register Now
Register via NUS Lifelong Learning (L3) Application Portal - refer to the Registration Guide.
About the Course
Social workers are often faced with difficult and challenging situations at short notice especially when there is impasse in family decision-making, mistrust with the healthcare system and dispute between patient and his / her family or between family members.
This module builds on the foundations laid under Family Conferencing: Facilitating Difficult Healthcare Conversations and Decision-Making (see here: https://fass.nus.edu.sg/swk/events/short-course-family-conferencing-healthcare/). The focus is on building advanced skills-set to handle difficult conversations, teach the art of negotiation and mediation to resolve impasses.
Objectives
This course aims to:
- Equip participants with the application of advanced communication skills to different communication styles, family dynamics and case scenarios
- Impart knowledge and skills-set in family negotiation and conflict resolution
- Impart knowledge and skills-set in family mediation skills taking into consideration current protective legislation.
Who Should Attend
Social Workers in health and social sectors who are required to work with clients and families in making healthcare decisions.
Pre-Requisites
Social Workers who have completed the short course "Family Conferencing: Facilitating Difficult Healthcare Conversations and Decision-Making" or have a minimum of 4 years social work experience preferred.
Course Fees
| Fees Description | Total Payable (incl. GST) |
| Full course fees | $3,106.50 |
| Pricing after SSG Funding* (Singapore Citizen below 40 years / Singapore Permanent Resident) | $931.95 |
| Pricing after SSG Funding* (Singapore Citizen aged 40 years and above) | $361.95 |
*SSG Funding Information: Learners must achieve a ‘Competent’ grade in assessment, to be eligible for SSG funding. Please note that learners may have to bear the full course fee (incl. GST) if they fail to meet this requirement.
About the Instructors
Dr Goh Soon Noi
Senior Master Medical Social Worker
Medical Social Services
Changi General Hospital
Dr Goh is the pioneer social worker in the area of geriatric social work. She makes her contribution as a practitioner, researcher, innovation in service delivery, educator and advocate. She is a firm believer of our unique model of joint responsibility of individual, family, community and government in elder care. An advocate for integrated care services and support for families she spearheaded the home care coordinators in CGH in 2001, which evolved into the ACTion team under Agency of Integrated Care and later Neighbours under the Hospital to Home pro-gramme. Dr Goh also holds appointments in committees in social service agencies and the ministries.
Dr Gilbert Fan
Senior Master Medical Social Worker
Lead, OD & Wellness
National Cancer Centre Singapore
Adj Asst Professor, DProf, RSW, FAPA is a Clinical Supervisor (Satir), Fellow of the American Psychotherapy Association (USA) Registered Social Worker & Member of the International Workgroup of Death, Dying & Bereavement. Gilbert’s professional doctorate is in Social Work & Futures Studies. He has extensive experience as a medical social worker, having worked in both general and tertiary hospitals. Gilbert is currently a Master Medical Social Worker with the National Cancer Centre Singapore. His clinical interest is in grief work and bereavement, experiential counselling and group work, particularly in the application of experiential counselling of patients with advanced cancers. His research interests include the study of coping behaviours, meaning-making and intervention models in cancer care.
Ms Goh Chiang Choo
HOD / Senior Master Medical Social Worker
Medical Social Services
Changi General Hospital
Ms Goh currently leads the Changi General Hospital Medical Social Services Department and holds a Master degree in Social Work from National University of Singapore. She gained cumulative experience in providing psychosocial care for patients and families from different disciplines in both inpatient and ambulatory settings in the hospital. Her clinical interest lies in critical care and trauma work. Her current portfolio involves transformative and innovation efforts that aim to improve patient care and staff capacity building in meeting evolving needs. She also holds appointments in committees of social service agencies.
Ms Joyce Leong
Principal Medical Social Worker
Medical Social Services
Changi General Hospital
Joyce is a MOHH scholar having graduated with Master in Social Work from The University of Melbourne and thereafter a Master in Clinical Family Therapy with La Trobe University (Melbourne). She is a Principal Medical Social Worker at Changi General Hospital. Her experience spans across various medical disciplines and her specialist interest and area is in psychiatric social work and counselling.
She runs an outpatient counselling clinic seeing patients and families who are faced with medical challenges while plagued by complex, longstanding relational and family dynamics. Joyce is known for her empathetic approach and employs a systemic understanding in order to provide holistic and effective interventions. She holds a profound belief in holding the person-in-environment configuration to foster resilience and healing among individuals and families.
Mr Adrian Tan Hang Pin
Senior Medical Social Worker
Medical Social Services
Changi General Hospital
Mr Adrian Tan is a Senior Medical Social Worker at Changi General Hospital, where he leads a team of Medical Social Workers in the Department of Rehabilitative Medicine, supporting patients and families through holistic psycho-emotional, social, and practical interventions that ensure continuity of care in the community. He holds a MOHH sponsored Master’s degree in Social Work from the National University of Singapore. Beyond his clinical work, Mr Tan is actively involved in professional education and innovation. He leads the department’s Journal Club, supervises Medical Social Workers, and contributes to projects across the Allied Health Division and SingHealth, including the Bounce Back Lab (Return-to-Work programme), Care Integration and Transformation, and an experimental MSW Kiosk leveraging AI chatbots to address financial queries.
Mr Tan is a strong advocate for the TranSCIT Model, a person-centred approach in transitional care, emphasising communication, emotional support, shared decision-making, and family engagement to strengthen collaboration and improve care transitions. He also volunteers as a counsellor at a Social Service Agency and serves as Secretary of Joyful Garden Sangha, a mindfulness practice centre. Earlier in his career, he worked as a Regional Learning Advisor with Shell Chemicals, supporting organisational learning and development across Asia and the Middle East.