Evaluation of Social Service Offices (SSOs)

Overview

This study aims to assess the effectiveness of the SSOs by focusing on the relationship between service integration, service delivery process, and client outcomes. It compares the different models of SSO operation in terms of integration with Workforce Development Agency (WDA) services, reviews how practices differ across the various models, and examines the implications for client outcomes such as service satisfaction, employment, and incomes.

Key Facts

Lead Agency : Social Service Research Centre (SSR)

Principal Investigator : A/P Irene Y. H. Ng (Department of Social Work & SSR, NUS) 

Research Team :
A/P Ng Kok Hoe (Lee Kuan Yew School of Public Policy, NUS)
Dr Mathew Mathews (Institute of Policy Studies, NUS)
Dr Ong Qiyan (SSR)
Mr Asher Goh (SSR)

Partnering Agency

SSR Staff Involved

A/P Irene Y.H. Ng
Dr Ong Qiyan
Mr Asher Goh