[2-day Short Course] Assisting Individuals in Crisis and Trauma-Informed Care Practices
Registration Guide
(self-sponsored)
Applicable for self-sponsored learners who are registering for themselves.
Registration Guide
(company-sponsored)
Applicable for company-sponsored learners and HR/admin teams who are registering for their staff.
Course Brochure
View the full course details in the link below or share the brochure with your team.
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Next class run - May 2026.
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About the Course
Medical and community social workers are often called upon to manage the social and psychological reactions of clients and their caregivers especially in times of crisis and traumatic events. This course equips social workers and allied health professionals with knowledge and skills to support individuals undergoing crisis situations or traumatic events by applying an evidenced -based model to enable clients to stabilise and cope with their stressful situations.
This course additionally emphasises trauma-informed practices in social work practice. Social workers could forge therapeutic connections, build trusting working relationships and provide effective interventions to clients and their caregivers. A trauma-informed lens would highlight the importance of self-care of professionals who are exposed to the distressed experiences of individuals they work with.
Objectives
At the end of the course, participants will be able to:
Critical Incident Stress Management
- Describe key concepts relevant to the practice of crisis management
- Identify the common psychological and behavioural reactions in crisis situations
- Practise crisis communication techniques in accordance to the Crisis Intervention and Stress Management Model (CISM)
Trauma Informed care
- Define trauma-informed lens in social work practice
- Explain the five principles of Trauma-Informed Care in Social Work practice
- Apply a systems perspective in understanding the impact and experience of trauma on the individual, other social systems. E.g. families, organisations and communities
- Recognise the importance of self-care strategies in trauma-informed care
Who Should Attend
Participants should be social work or allied health professionals, with at least one year of professional practice.
Course Requirements
At least a Diploma in any discipline.
Course Fees
| Fees Description | Total Payable (incl. GST) |
| Full course fees | $1853.00 |
| Pricing after SSG Funding* (Singapore Citizen below 40 years / Singapore Permanent Resident) | $555.90 |
| Pricing after SSG Funding* (Singapore Citizen aged 40 years and above) | $215.90 |
*SSG Funding Information: Learners must achieve a ‘Competent’ grade in assessment, to be eligible for SSG funding. Please note that learners may have to bear the full course fee (incl. GST) if they fail to meet this requirement.
About the Instructors
Ms Tracy Wee
Principal Medical Social Worker,
Institute of Mental Health
Tracy is principal medical social worker and family therapist with the Institute of Mental Health. She is also trained in crisis management and trauma-informed practices. Tracy is a certified Mental Health First Aid and Crisis Intervention Stress Management (CISM-Individual) Instructor. She is a key trainer in the provision of CISM training for Head Care Officers with the Ministry of Education in preparing schools to manage crisis situations. Tracy has Advanced Certificate in Learning Performance (ACLP) with the Adult Learning Institute
Tracy conducts family therapy, complex case management and provides family-based and risk management consultation to the Early Psychosis Intervention Programme (EPIP) in IMH. Tracy is an excellent mental health and family systems educator having served many years in IMH.
Ms Joanne Chen
Senior Medical Social Worker,
Institute of Mental Health
Joanne is a senior medical social worker with IMH. She has a Bachelor of Arts (Hons) in Social Work, Diploma in Counselling and Advanced Certificate in Learning Performance (ACLP) with the Adult Learning Institute.
Joanne has served patients with mental health conditions in IMH for a decade. She has worked extensively with the multi-disciplinary team in forensic rehabilitative psychiatry, where she served offenders and chronic in-patients with addiction and mental health problems.
Currently, Joanne works largely in the outpatient context, conducting complex case management and counselling using a systemic approach. Joanne is involved in the training of young social workers in the department. In 2023, she reviewed a mental health curriculum and participated in the teaching for students at Ngee Ann Polytechnic. Joanne has been involved in Continuing Professional Education Programme with NUS since 2022.